Terms & Condiitions

 Terms & ConditionsThe following terms and conditions represent the basis upon which training is offered by L Wise Driving School. The provision of training is subject to the acceptance of these terms and conditions.1. Driving licenses and fitness to drive:You must hold a current, valid driving license, provisional, full or international, and produce it on (or in advance of) your first training session. You must be fit to drive with regard to legal and medical requirements.2. Payments and Cancellation:Tuition fees are normally payable in advance. Payment can be made by cash or cheque. Any cheques offered for payment that are subsequently refused by the bank will be subject to an administration charge of £15.00.If you needs to cancel or re-arrange a lesson fees paid in advance will be carried forward; Failure to give advance notice or pupil not maintaining regular lessons may  result in a valid claim for an equivalent value in compensation.  Your instructor will do everything possible to ensure that your lessons start and finish on time, but reserves the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g., dangerous weather conditions).The instructor reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.3. Bookings and Lesson durationYour instructor will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed.The minimum lesson period is one hour. If, for any reason, the instructor will make a concerted effort to inform the pupil of the estimated time of arrival, this time will be credited to the pupil and when possible the lesson will be extended by the time due – if this is not possible the extra time will be carried forward to the next suitable lesson.4. Training Location:All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil’s and public safety – this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.5. Training vehicles:Training vehicles provided by the school are taxed, insured for the purposes of driving tuition, fully roadworthy and fitted with dual controls.Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.6. Driving tests and bookingsYour instructor reserves the right to refuse use of a driving school vehicle for test if he/she considers that provision of a vehicle could cause a risk to public safety.Where a school car is used for test, the booking period require is two hours.While your instructor will make every effort to ensure that the vehicle supplied for test will be fully road worthy and comply with all legal requirements at the start of the test, he/she cannot be held responsible for vehicle failure that occurs during the test and is not liable for consequential loss.Your instructor cannot be held responsible for test appointments cancelled by the DSA due to bad weather, sickness, staff shortages or other reasons. Such cancellations are beyond the control of your instructor. Your instructor will advise about claiming compensation from the DVSA .7. Code of conductYour instructor agrees to abide by the conditions of the Professional Code of Conduct. In the unlikely event of complaint or dispute the guidelines of the Code of Conduct will be adhered to.8. Your rights:These conditions do not affect any protection a student has under consumer legislation.We reserve the right to change or alter any of the terms and conditions without notice, but will endeavour to inform pupils of any changes as soon as possible.(DVSA) CODE OF PRACTICE 

The instructor agrees that:

• they will at all times comply with the law and, in particular legislative requirements regarding the protection of personal freedoms, discrimination, data protection, trading standards, the workplace and road safety
• they will at all times behave in a professional manner towards clients in line with the Standards in the ‘National standard for driver and rider training’
• clients will be treated with respect and consideration and will be supported to achieve the learning outcomes in the ‘National standard for driver and rider training’ as efficiently and effectively as possible
• they will ensure that their knowledge and skills on all matters relating to the provision of driver training comply with current practice and legislative requirements
• they will try to avoid physical contact with a client except in an emergency or in the normal course of greeting.

The instructor agrees that:

• they will safeguard and account for any monies paid in advance by the client in respect of driving lessons, test fees or for any other purpose and will make the details available to the client on request
• on or before the first lesson they should make available to clients a copy of this code of practice together with their terms of business to includ  
  • legal identity of the school/instructor with full address and telephone number at which the instructor or their representative can be contacted
  • the current price and duration of lessons
  • the current price and conditions for use of a driving school car for the practical driving test
  • the terms under which cancellation of lessons by either party may take place
  • the procedure for making a complain
• they must check a client’s entitlement to drive the vehicle and their ability to read a number plate at the statutory distance on the first lesson
• they will advise a client when to apply for their theory and practical driving tests, taking account of local waiting times and forecast of the client’s potential for achieving the driving test pass standard
• they will not cancel or rearrange a driving test without the client’s agreement - in the event of the instructor’s decision to withhold the use of the school car for the driving test, sufficient notice should be given to the client to avoid loss of the DVSA test fee
• when presenting a client for the practical driving test the instructor should ensure that the client has all the necessary documentation to enable the client to take the test and ensure that the vehicle is roadworthy

The instructor agrees that:

• the advertising of driving tuition shall be clear, fair and not misleading
• claims made shall be capable of verification and comply with CAP Advertising Codes
• advertising that refers to clients’ pass rates should not be open to misinterpretation and the basis on which the calculation is prepared should be made clear

The instructor agrees that:

• complaints by clients should be made in the first instance to the driving instructor, driving school or contractor following their complaints procedure
• if, having completed the procedure, the client has been unable to reach an agreement or settle a dispute they may seek further guidance:   
  • if they believe their instructor is not providing a good service they can contact their local Trading Standards office or Citizens Advice Bureau for guidance
  • if they are not happy with their instructor’s behaviour, the client can contact the ADI Registrar by emailing adireg@dsa.gsi.gov.uk
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This code is endorsed by the following ADI consultative groups who represent driving instructors and schools:

• Approved Driving Instructors National Joint Council (ADI NJC)
• Driving Instructors Association (DIA)
• Driving Instructors Scottish Council (DISC)
• The Motor Schools Association of Great Britain (MSAGB)

L Wise driving schools in Chelmsford Independent DVLA Approved Advance Driving Instructor R Russell covering central Essex including Braintree, Witham and surrounding areas.